Terms of Service

FreelySeat is a marketplace where people buy and sell event tickets. Most tickets are listed by independent sellers. For those, the sale is between you and the seller: FreelySeat runs the marketplace, takes payment, and enforces these terms, but is not the seller.

Some listings are sold by FreelySeat itself from partner inventory and are labelled "Sold by FreelySeat". For those, FreelySeat is the seller.

You must be at least 18 years old and able to form a binding contract to use FreelySeat. By creating an account or buying, you confirm that you are.

Sellers may only list tickets they hold and have the right to transfer, and must follow the laws on reselling tickets that apply where the event takes place, including any price limits. Listing fraudulent, counterfeit, or already-transferred tickets is prohibited and will result in immediate account termination.

Sellers using Instant Transfer upload their tickets before the listing goes live. Sellers using Standard Transfer must transfer the tickets to the buyer by 24 hours before the event or, for a sale made after that point, by the deadline shown on the sale (never less than 2 hours after the sale).

Verified listings: a seller can prove they hold the tickets by sending a transfer to FreelySeat. FreelySeat never accepts that transfer. Once the listing is verified, the seller must cancel the pending transfer so the tickets can be sent to the buyer, and delivers to the buyer like any Standard Transfer sale.

If a seller fails to transfer by the deadline, the sale is cancelled and the buyer is refunded in full, a no-show fee of $25 is charged to the backup card the seller has on file, and the seller's ability to sell may be paused pending review. By adding a backup card, sellers authorize FreelySeat to charge it for this fee and for any listing the seller chooses to feature.

Prices may not exceed $10,000 per ticket. FreelySeat may remove listings that appear to manipulate prices. Sellers are responsible for any taxes due on their sales.

Buyers should confirm receipt once the tickets are in their account. If a buyer neither confirms receipt nor opens a dispute within 48 hours after the seller marks the tickets as sent, receipt is confirmed automatically.

Disputes must be opened through FreelySeat, not through your card issuer or payment provider. Chargebacks filed instead of using our dispute process may result in account suspension.

FreelySeat charges sellers a processing fee of 10% of the listed price, deducted from the seller's payout. The seller receives the listed price less this fee. The fee is inclusive: it covers payment processing costs, and no further deduction is made from the seller's proceeds.

Buyers pay no fees. The price shown on a listing is the total amount charged: there is no processing fee, service fee, booking fee, buyer protection fee, or any other charge added at checkout.

Featuring a listing is an optional paid service for sellers. The price is shown before you confirm and is charged to your backup card.

Buyers pay FreelySeat through our payment processor, Stripe. For tickets listed by independent sellers, FreelySeat accepts payment as the seller's limited agent for collecting payment: once you have paid FreelySeat, you have paid the seller. FreelySeat holds the payment until it pays the seller or refunds you.

Seller payouts are released after the event (typically 3 days after it ends), once delivery is confirmed and the seller has completed payout setup, and are paid to the bank account on file. Payouts smaller than the minimum payout amount may be held until the seller's total due reaches it, for no more than 14 days.

Payout services for sellers are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By setting up payouts, sellers agree to the Stripe Services Agreement, as Stripe may modify it from time to time, and authorize FreelySeat to share their information and transaction details with Stripe.

If a seller doesn't transfer your tickets by the deadline, we cancel the order and refund you in full automatically.

If your tickets don't work at the event or don't match the listing, open a dispute from your order page. If we decide it in your favor, we refund you in full.

Refunds go back to your original payment method and usually show on your statement within 5 to 10 business days. The guarantee doesn't cover tickets you transfer, resell, or give away after receiving them, or changes made by the event organizer, which section 7 covers.

If an event is cancelled, orders for it are refunded in full to the original payment method. An order already in a dispute is settled through that dispute.

If an event is postponed or rescheduled, tickets remain valid for the new date and orders are not refunded. Sellers' transfer deadlines move with the new date. If you can't attend the new date, you can list your tickets for sale once the new date is announced.

If you believe a ticket was not received, was invalid, or did not match the listing, you may open a dispute from your order page. Each order can have one dispute.

FreelySeat will review the dispute and may request evidence from both parties. Our decision settles the dispute on FreelySeat; it does not affect any rights you have under applicable law.

You may not: create multiple accounts, buy your own listings, manipulate trust scores, list tickets you don't hold or can't deliver, or use FreelySeat for any unlawful purpose.

We may suspend or terminate any account that violates these terms without prior notice.

FreelySeat is not responsible for the actions of independent sellers or buyers, or for cancellations and changes made by event organizers, except as these terms provide, including the FreelySeat Guarantee.

To the maximum extent permitted by law, FreelySeat's total liability to you for any claim is limited to the greater of (a) the amount you paid or were paid through FreelySeat for the order the claim relates to, and (b) $100. This does not limit refunds owed under sections 6 and 7, or any liability that cannot be limited by law.

You keep ownership of what you post, such as listing details and photos, and give FreelySeat permission to display and use it to run the marketplace. Only post content you have the right to share.

You can delete your account in Settings at any time, once your active listings and pending orders are finished. Sections 6, 7, 10, 12 and 13 continue to apply after your account is closed.

Apart from the commitments in these terms, including the FreelySeat Guarantee, FreelySeat is provided as is, without warranties of any kind, to the extent the law allows. We don't guarantee that the service will be uninterrupted or error-free, or that any event will take place as scheduled.

If you break these terms or the law while using FreelySeat (for example, by listing tickets you don't hold), you agree to cover the losses and reasonable costs FreelySeat incurs as a result, including claims from other users or event organizers.

Verifying a mobile number opts you in to service text messages: one-time sign-in and verification codes, and alerts about your own sales, delivery deadlines, and payouts. We do not send marketing texts.

Message frequency varies with your activity on the platform. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for support. You can also remove your number in Settings at any time.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle mobile numbers.

We will notify registered users by email at least 14 days before any material changes to these Terms of Service. Continued use of FreelySeat after the effective date constitutes acceptance of the updated terms.

Questions about these terms: support@freelyseat.com.