Help center
Support
Most issues are resolved through the dispute system on your order page. For everything else, email us.
Common topics
Ticket transfers
If your transfer is stuck, overdue, or you need to escalate — open a dispute from your order page. Disputes are reviewed within 24 hours.
Account & verification
Issues with email verification, identity documents, or two-factor authentication? Email us and include your account email address.
Report a listing
Spotted a fraudulent or misleading listing? Use the report button on the listing page, or email us with the listing URL.
Payouts
Payout not received within 3 business days of a completed transfer? Email us with your order ID and we'll investigate.
Frequently asked
How long does a transfer take?
Instant Transfer listings transfer immediately. Standard Transfer listings require the seller to complete the transfer within 24 hours of your purchase.
Can I get a refund?
Yes — if the tickets were not received, invalid, or don't match the listing. Open a dispute from your orders page within 72 hours of the transfer.
What are the fees?
Buyers pay one honest all-in price with a 5% processing fee baked in — nothing added at checkout. Sellers pay a low flat seller fee deducted from their payout (see your listing for the current rate) — far less than StubHub and the rest.
How do I reach my seller or buyer?
For security, direct contact details are not shared until both parties have confirmed a transfer is in progress. Use the messaging feature within your order page.
How do I close my account?
Email support@freelyseat.com from the address on your account. We'll process your request within 5 business days. Outstanding transfers must be resolved first.
Looking for more information?
Read how FreelySeat works