Help center
Support
Most issues are resolved through the dispute system on your order page. For everything else, email us.
Common topics
Ticket transfers
If your transfer is stuck, overdue, or you need to escalate. Open a dispute from your order page. Disputes are reviewed within 24 hours.
Account & verification
Issues with email verification, identity documents, or two-factor authentication? Email us and include your account email address.
Report a listing
Spotted a fraudulent or misleading listing? Email support@freelyseat.com with the listing URL (or tell us in the support chat) and we'll review it.
Payouts
Payout not in your bank a week after the event? Email us with your order ID and we'll investigate.
Frequently asked
How long does a transfer take?
Instant Transfer listings transfer immediately. Standard Transfer listings must be sent by 24 hours before the event (or within a few hours for a last-minute purchase).
Can I get a refund?
Yes. You're covered by our full refund guarantee if your tickets don't arrive, are invalid, or don't match the listing. Open a dispute from your order page and we'll review it within 24 hours.
What are the fees?
Buyers pay no fees at all. The price you see on a listing is exactly what you are charged. No processing fee, no service fee, no booking fee, nothing added at checkout. Sellers pay a 10% processing fee out of their payout, and that covers card processing too.
How do I reach my seller or buyer?
The seller sees the email on your order so they can transfer the tickets to it; phone numbers are never shared. If something needs attention on an order, open a dispute from your order page or use the support chat. Our team will coordinate with the other party.
How do I close my account?
Go to Settings and choose Delete account, on the website or in the app. Active listings and orders still in progress have to be finished or cancelled first; if anything blocks it, email support@freelyseat.com from the address on your account.
Looking for more information?
Read how FreelySeat works